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Expert endpoint data protection technical support services
Mobility should foremost be handled through encryption, says Mark Burnette, executive director of IT operations and security at Gaylord Hotels, a hotel chain in Nashville, Tenn. One need only look at the number and types of privacy breaches posted on the Privacy Rights Clearinghouse Web site to realize mobile laptops will continue to be a leading vulnerability. They are "a huge risk exposure," he says.
As part of its compliance efforts, Gaylord Hotels last fall deployed Credant Technologies' FIPS 140-2-validated Full Data Encryption2 technology. With it, the company has encrypted data on its 800 Windows laptops.
(as featured in CSO Online )
From your initial implementation to migration to additional device rollout, CREDANT is dedicated to prompt resolution of technical issues. Choose from several support packages and channels to receive the assistance and tools you need to maintain maximum performance of your CREDANT mobile security solution.
Support Offerings:
CREDANT currently offers a choice of two support packages:
- - available between the hours of 8:00AM - 6:00PM Central Standard/Daylight Time, Monday through Friday
- – expanded to include 24x7 support for critical issues.
Support Channels:
All CREDANT customers with current support and maintenance contracts have access to technical support resources through any of the following channels.
- Online Support - Our online support center is generally the fastest and most convenient means of support and is available 24x7 for self-service technical assistance for the following:
- View updates to supported platforms and hardware
- Access product documentation, technical articles, and FAQ’s
- Identify compatibility issues, workarounds or installation tips
- Receive guidance and tools for troubleshooting
- Research 3rd party integration issues
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Phone Support - Phone CREDANT directly by dialing toll free within the United States, 866-CREDANT or 972-458-5400 for International customers. The support team can be reached at extension 5469. |
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Email – email CREDANT directly through
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
. This email alias can be used for notification of technical issues as well as general questions, requests for documentation and downloading product releases, and user access to our online support center. |
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Quick Info
Hours
8:00AM - 6:00PM CST
Monday through Friday
excluding holidays.
Email
support@credant.com
Phone
866-273-3268 x5469
972-458-5400 x5469
Online
http://support.credant.com
Additional support may be available as defined by your license agreement.
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