Support
- Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
- Phone (U.S. only toll-free) 866-CREDANT
- Phone (International)
+1 (972) 458-5469
NEED HELP?
We take pride in our strong reputation of prompt and professional customer support. From initial implementation to migration to additional device rollouts, we'll help you maximize the performance of your Credant solutions.
Start by choosing the support channels and package that best suits your business.
Contact Support
Our online self-service portal is the fastest and most convenient means of support for those who have current support contracts and want 24/7 access to Credant.
The portal enables you to:
- Submit, manage or check status of issue tickets online, anytime
- Download software
- Give licensed access to users as needed
- View updates to supported platforms and hardware
- Access a robust knowledgebase of product documentation, technical articles, FAQs, compatibility issues, workarounds, installation tips and more
For information, contact us.
Support Packages
We offer a choice of Gold or Standard Support. Our Technical Account Manager program offers premium options customized to provide personal care with a resource assigned to your account. Contact us for information on this program or our other Support offerings.
Standard Level Support:
- Monday to Friday
8am - 6pm telephone and online ticketing access - Add up to 4 users
Gold Level Support:
- 24/7 telephone and online ticketing access
- Add up to 6 named users
- A license to the online ticketing portal for named users
- Complimentary annual business review
Urgent Support
We respond promptly by phone or email to all customers in need of immediate assistance or logging technical support cases.
Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. for:
- Notification of technical issues
- Requests for documentation
- Downloading product releases
- User access to our online support center
- Other general questions
Or, call us toll-free (U.S. only) at 866-Credant or, for International customers, call
+1 (972) 458-5469.
