SUPPORT: to Minimize Impact and Ensure Ease-of-Use
Ongoing maintenance and data recovery are areas often overlooked by security experts when choosing the right mobile security solution. Many solutions are deceptively simple in their approach to securing data, and it’s not until the time comes to support it that the limitations become all too obvious and dangerous.
Mobile devices enable users to be productive anywhere, anytime, but only if they can access their devices. To minimize help desk costs and maximize user productivity, users must be able to reset their own passwords without requiring a network connection. Make sure your security agent supports self-service password reset and an over-the-phone password reset capability so a user can call the help desk and participate in a secure challenge-response exchange to regain access to the device.
Make sure that your solution works within the established maintenance and recovery processes used by your IT department and that they do not require the process or recovery time to be changed or lengthened.
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Support: effectively
support mobile users
while enforcing data
controls for lost or stolen
devices while minimizing
impact of ongoing
maintenance and data
recovery |
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